(This English version is a reference translation. In case of any discrepancies, the Chinese version shall prevail.)

Version: v3.0
Effective Date: March 10, 2026

Welcome to the membership services of the Billboard Live TAIPEI platform (hereinafter referred to as the “Platform”), operated and maintained by Credo Entertainment Taiwan Co., Ltd. (hereinafter referred to as the “Company”). Depending on the country or region where you are located or reside, some or all functions of the Platform may not be available to you.

By registering, logging in, or using any membership services provided by the Platform (including but not limited to ticket purchases, newsletter subscriptions, event notifications, etc., collectively referred to as the “Services”), you acknowledge that you have read, understood, and agreed to be bound by these Terms.

If you are a minor, you must obtain the consent of your legal guardian before using the Services. Please read the following Terms carefully. If you do not agree to any part of these Terms (including any subsequent modifications or updates), please do not use or continue to use the Services.

1. Definitions

The terms used in these Terms shall have the following meanings:

“Company”: Credo Entertainment Taiwan Co., Ltd.
“Platform”: The official Billboard Live TAIPEI website and related online service systems.
“Member”: A user who has completed the registration process and obtained a member account on the Platform.
“User”: Any person who browses or uses the Platform’s services.
“Ticket”: An admission credential for events or performances purchased through the Platform.

2. Acceptance and Scope of Terms

The services of this Platform are provided in accordance with these Terms.

By registering as a member, logging into your account, or using any services of the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

The following documents published on the Platform shall be deemed an integral part of these Terms:

• Privacy Policy
• Event page information
• Ticket purchase instructions
• Ticket refund and exchange policy
• Other regulations announced by the Platform

If the rules stated on an event page differ from these Terms, the specific rules on the event page shall prevail.

3. Membership Registration and Use

You must provide true, accurate, and complete personal information (including but not limited to your name, email address, and contact information) to complete the membership registration process. If any of your previously provided information changes, you must update it promptly.

Member accounts are for personal use only. You must properly safeguard your login credentials and must not share your account, password, or other login information with others. If you discover unauthorized use or abnormal activity, please notify the Platform immediately and take appropriate legal measures to protect your rights. However, if any loss results from your intentional or negligent disclosure of your account credentials to others, the Company shall bear no responsibility. When necessary, the Company may request relevant personal information and reserves the right to manage the usage rights of the disputed account.

After completing registration, you must log in using your account and password to access the Services. You are responsible for all activities conducted through your account.

If you register or log in using third-party accounts such as Google, LINE, Facebook, or Apple ID, you agree that the Company may obtain necessary identification information authorized by you (such as your name, email address, and public profile image) for login and account linkage purposes.

If the Company discovers that you have provided false, misleading, outdated, or non-personal information, registered duplicate accounts, or engaged in illegal or improper activities, the Company may suspend or terminate your membership and access to the Services without prior notice. The Company and the Platform shall not be liable for any damages arising from such suspension or termination.

When using the Services, you must provide accurate and complete information. If incorrect or false information prevents the Company from contacting you, providing services, or causes damage to a third party, you shall bear all legal and compensation liabilities.

If you purchase tickets on behalf of others or as part of a group purchase, you must obtain their consent. Personal information collected for such purchases must not exceed what is necessary for ticket purchasing and must not be used after the transaction is completed.

You agree that all content and communications within the Platform or Services shall be considered valid when expressed in electronic form. Clicking “agree,” “confirm,” or similar buttons on any page shall be deemed as your formal expression of intent.

If you use the Platform or Services in a manner that infringes the rights of others, the Company or Platform may suspend or terminate your access without notice. Such infringement includes but is not limited to:

• Posting or transmitting improper or illegal information, including but not limited to pirated software, illegal downloads, firearms, drugs, prohibited goods, prostitution, false or misleading content, or prank content.
• Any conduct prohibited under the Cultural and Creative Industries Development Act, including reselling tickets purchased on this Platform above their face value or using false information or automated systems to purchase tickets.
• Publishing another person's personal information without consent, including but not limited to name, phone number, address, diaries, letters, or personal photos.
• Infringing upon another person’s reputation, privacy, trade secrets, trademarks, copyrights, patents, intellectual property rights, or other legal rights.
• Impersonating another person to use the Services.
• Transmitting or distributing computer viruses or programs that may interfere with computer operation, disrupt the Services, or interfere with other users.
• Committing fraud or infringing upon the property rights of the Platform or third parties.
• Any other behavior deemed inappropriate by the Platform that interferes with service operation or seriously harms the interests of users or the Platform.

4. Ticketing and Transaction Rules

The Platform provides event information and online ticket purchasing services. Ticket sales are subject to announcements by the event organizer.

Before purchasing tickets, please carefully review the ticket purchase instructions, refund policy, and seating information for each event.

Unless otherwise permitted by law or the organizer’s policy, tickets cannot be canceled, exchanged, or refunded after purchase.

If an event is rescheduled or canceled, the Platform will assist with refunds or ticket exchanges according to the organizer’s instructions.

Once the system displays an “Order Confirmed” status after completing the purchase process, the order is considered finalized and cannot be canceled for any reason. Refunds may only be handled in accordance with the refund policy.

You must follow the ticket purchasing procedures on the Platform. If incorrect or false information causes order failure, inability to collect tickets, entry denial, or inability to process refunds, you shall bear the responsibility.

Payment and Confirmation

Please confirm your order details before making payment. The ticket purchaser and payer must be the same person. If they differ, the purchaser will be considered the actual ticket holder in case of disputes.

During the sales period, if tickets are sold out, the Company may terminate ticket sales for that session at any time. If tickets become available due to refunds or additional seats or sessions are added, the Company may reopen ticket sales without further notice.

If you wish to purchase special discounted tickets, please follow the instructions provided by the system. The total amount shown in the order summary represents the amount payable. Unless otherwise stated by the Company, no additional discounts will be applied after payment is completed.

If payment is made by credit card, authorization will be processed immediately. Please do not close the browser or shut down your device during the transaction. If the purchase process is interrupted, the transaction will be automatically canceled. During heavy traffic periods, authorization may take more than 60 seconds. After a successful purchase, a confirmation message will appear on the website or be sent by email.

Ticket Collection

All tickets are unregistered bearer securities and must be kept properly. In case of loss or damage, please contact the Billboard Live TAIPEI support email: ticket@billboardlivetaipei.tw.

The Platform does not issue paper tickets. Only electronic tickets are provided. Ticket purchases require membership registration.

The Platform does not require an address. The name, phone number, email address, and date of birth registered in the order will be used for entry verification. These details cannot be changed once the order is confirmed.

Once the electronic ticket is delivered to your device, it is considered received. Usage and refund policies shall follow the organizer’s rules, relevant laws, and Platform announcements.

When entering the venue, please present your ticket on time. The organizer reserves the right to refuse entry or request identity or age verification, including requiring the presentation of identification documents.

The Company reserves the right to refuse ticket sales or terminate the purchase agreement if any of the following occurs:

• Failure to complete required procedures within the specified timeframe.
• Failure to follow the designated purchasing method.
• Failure to complete payment or incorrect payment amount.
• Abnormal or excessive transactions.
• Improper conduct interfering with ticket sales.
• Other violations of these Terms or applicable laws.

Ticket exchanges and refunds shall follow the Billboard Live TAIPEI Ticket Refund and Exchange Policy, which forms part of these Terms.

Tickets purchased through auction sites or unauthorized channels will be considered invalid. The Company and organizer reserve the right to deny entry without refund or compensation.

Photography and Recording Policy

Unless otherwise announced by the organizer, audiences are prohibited from recording, filming, or photographing during performances using mobile phones or professional equipment (including but not limited to interchangeable-lens cameras, camcorders, or audio recording devices).

If a violation is determined by the organizer or staff, they may request the user to stop recording, delete the material, refuse entry, or remove the individual from the venue without refund or compensation.

For serious or repeated violations, the Platform may permanently prohibit the individual from purchasing tickets or attending Billboard Live TAIPEI events and may terminate their membership.

5. Newsletters and Notifications

Members may subscribe to the Platform’s newsletter to receive event updates, ticket announcements, and promotional offers.

If you no longer wish to receive newsletters, you may unsubscribe via the link in any newsletter or through your member account settings.

The frequency, content, and format of newsletters shall be determined by the Platform.

6. Intellectual Property Rights

All software, programs, and content on the Platform (including but not limited to text, images, videos, logos, designs, files, data, website structure, webpage layout, and design) are protected by intellectual property laws and owned by the Company or relevant rights holders.

Without prior written authorization from the Company or lawful rights holder, no person may reproduce, distribute, modify, republish, or use the content for commercial purposes.

7. Data Analysis and Marketing

To improve service quality, the Platform may use:

• Cookies
• User behavior analysis
• Third-party analytics tools

including but not limited to:

• Google Analytics
• Meta Pixel

Such data will be used only for statistical analysis and marketing purposes.

8. Limitation of Liability

Due to factors such as user device environments, operating systems, browser versions, geographic location, and third-party service providers (including electricity or internet service providers), the Company cannot guarantee that the Platform or Services will function normally in all environments.

The Company does not guarantee uninterrupted, delay-free, error-free service, or the absence of data loss.

When performing system migration, upgrades, maintenance, or repairs, the Company may suspend or interrupt the Services and will notify users via website announcements.

The Company shall not be liable for damages resulting from service suspension, delay, or interruption caused by system maintenance, third-party attacks, or force majeure events (including natural disasters, fires, explosions, riots, epidemics, strikes, legal changes, system failures, third-party service interruptions, network failures, or malicious acts by third parties).

The Company also does not guarantee that emails, web pages, servers, or other transmitted content are free from harmful components such as viruses or malware.

Links to external websites provided through the Platform do not imply any partnership or employment relationship. The Company assumes no responsibility for the content, software, products, or services provided by such third-party websites.

9. Privacy Policy

You agree that the Company may collect, process, store, transmit, and use personal data provided during the use of the Services within the scope permitted by law, including for providing services, statistical analysis, and research on user behavior.

Personal data will be handled in accordance with the Personal Data Protection Act of Taiwan and the Platform’s Privacy Policy, which forms part of these Terms.

10. Amendments and Governing Law

The Company reserves the right to revise these Terms at any time. Revised terms will be announced on the website or notified by email.

If you continue to use the Services after the Terms have been modified, you are deemed to have accepted the updated Terms.

If any provision of these Terms is deemed invalid, the validity of the remaining provisions shall not be affected.

The interpretation and application of these Terms shall be governed by the laws of the Republic of China (Taiwan), and the Taipei District Court, Taiwan shall be the court of first instance jurisdiction.